Shipping policy
Last updated: 24 March 2025
Shipping Policy
This policy explains how Auvirelo processes, ships and tracks orders. The rate below is the rate you pay at checkout.
Shipping rates
Shipping is a flat $5.99 to every destination we ship to, however many items are in the order. There is one tracked service per destination and no paid express tier, so there is no faster option we can sell you.
| Destination | Service | Rate |
|---|---|---|
| United States | USPS | $5.99 |
| Canada | Canada Post | $5.99 |
| Mexico | Correos de México | $5.99 |
| Brazil | Correios | $5.99 |
| Australia | Australia Post | $5.99 |
| New Zealand | NZ Post | $5.99 |
| Everywhere else we ship | Tracked International Shipping | $5.99 |
The carrier changes with the destination. The rate does not.
Order processing
Orders require processing before dispatch. Processing times vary with the product, stock availability and order volume. You will receive a shipping confirmation email once tracking information becomes available.
Where we ship
The United States, Canada, Mexico, Brazil, Australia and New Zealand each have a dedicated service, and a tracked international service covers most of Europe, Asia, Africa and South America.
Enter your delivery address at checkout to confirm that we reach your location. If no shipping option appears, we do not currently ship there. Email service@auvirelovip.com and we will tell you whether that is likely to change.
Delivery estimates
The estimated delivery window for your destination is shown at checkout. Estimates begin after dispatch and are not guaranteed. Carrier delays, customs processing, severe weather and local conditions all affect delivery.
Tracking your order
Tracking is sent to the email address used at checkout once it becomes available. It may take a short time to begin updating after the carrier receives the shipment.
If you have not received tracking, or the status has not updated for an extended period, contact us with your order number and we will chase the carrier.
Split shipments
Orders containing several products may arrive in separate packages, each with its own tracking number, and they may arrive on different days. You are not charged a second shipping fee when an order is split.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs handling charges imposed by the destination country. Where applicable these are the recipient’s responsibility and are neither collected nor controlled by Auvirelo.
Address changes and failed delivery
Check your delivery address carefully before completing checkout. If you need a correction, contact us as soon as possible — once an order has been processed or shipped we may not be able to change it.
Additional shipping charges may apply if a parcel is returned because the address was incorrect or incomplete, or the delivery was refused.
Lost or damaged parcels
If your parcel arrives damaged, or tracking has not updated for an extended period, email service@auvirelo.com with your order number.
For damaged parcels include clear photographs of both the item and the packaging. The packaging photograph is what settles a claim with the carrier.
Contact us
Email: service@auvirelo.com
Customer hotline: +1 (951) 631-8110, Monday to Friday, 9:00–18:00 Pacific Time (PT)
Website: auvirelo.com
Include your order number whenever possible. We usually reply within 1–2 business days.