Contact information

Last updated: 24 March 2025

Contact Information

This store trades as Auvirelo at auvirelo.com.

Customer service email
service@auvirelo.com

Customer hotline
+1 (951) 631-8110
Monday to Friday, 9:00–18:00 Pacific Time (PT)

Email is the better route for anything involving an order number or a photograph, because it keeps the whole exchange in one thread. The hotline is quicker for a short question. We reply to every email within 2 business days.

To help us answer on the first reply, include your order number, and for anything faulty a photograph showing the problem in natural light.

We handle order status and tracking, returns and refunds, delivery problems, and questions about materials, dimensions and use before you buy.

We will never ask you for a full card number, security code, PIN or banking password — not by email and not on the phone.