Payment & Security
Pay securely. Shop confidently.
A plain account of how payment is taken on auvirelo.com, what card information reaches us, what never does, and what to do if a charge looks wrong.
Encrypted checkout
TLS encryption protects the information you send during checkout.
Card details stay out of reach
We never receive or store your full card credentials.
180-day guarantee
Eligible purchases are covered by our money-back guarantee.
Secure checkout
This store runs on Shopify over an encrypted HTTPS connection. Shopify maintains PCI DSS compliance, the payment industry’s security standard for handling card data.
Payment details go directly to the payment services shown at checkout. We receive the limited transaction information needed to manage your order — and not your full card number, security code, PIN or banking password.
Payment methods and currency
Which methods are available depends on your location, device and selected currency, and they are shown at checkout. Check the final total and the method before you confirm.
Prices are in US dollars. If that differs from your card’s billing currency, your bank may apply its own exchange rate or a foreign transaction fee. That charge is set by your provider and does not come to us.
What we can and cannot see
What reaches us
The items purchased, the order number, your name, delivery details, email address and whether payment succeeded. Enough to pack the order and answer a question about it.
What never does
Your full card number, security code, PIN, bank login or account password. Never send any of these to us by email — we cannot use them and we do not want them.
How personal data is handled generally is set out in our Privacy Policy.
Order verification
Orders are screened for signs of fraud, and your bank may add a verification step such as 3-D Secure. If an order needs review we may contact you to confirm a limited detail of it.
We will never ask for a full card number, security code, PIN, bank login or password — not by email, not on the phone. A message that does is not from us.
Charges, cancellations and refunds
- Your full total, including any shipping charge, is shown before payment is confirmed.
- International orders may attract duties, taxes or customs charges set by the destination country. Where they apply they are the recipient’s responsibility.
- If an order is cancelled before fulfilment, any eligible refund returns to the original payment method.
- Approved refunds normally take 5–10 business days to process. How soon the credit appears after that is down to your bank.
Full eligibility and conditions are in the Return & Refund Policy.
If you do not recognise a charge
The wording on your statement for a purchase here may not read exactly as “Auvirelo”, depending on the payment provider. If a charge looks unfamiliar, send us the date, the amount and anything you have that identifies the order, and we will check it against our records.
If you believe your card has been used without permission, contact your card issuer first. They can stop the card; we cannot.
Something wrong with a payment?
Email service@auvirelo.com or call +1 (951) 631-8110, Monday to Friday, 9:00–18:00 Pacific Time (PT).
Include the order number, the charge amount and the transaction date. Do not include card or banking details in the message.
This page describes how payments work on auvirelo.com. Your purchase is governed by our Terms of Service, Privacy Policy, Return & Refund Policy and Shipping Policy.