Refund policy

Last updated: 24 March 2025

180-Day Money-Back Guarantee

If something is not right, you may request a return or refund within 180 days of delivery, subject to the conditions below.

Return eligibility

For change-of-mind returns, the item must be unused and returned in its original condition and packaging, with proof of purchase.

Items that are damaged, defective, incorrect or materially different from their product description are reviewed separately and do not need to meet the unused-item condition.

How to request a return

Email service@auvirelo.com with your order number, the item involved and the reason for your request. If there is a product fault, include clear photographs or video.

We normally reply within 1–2 business days with return instructions. Please do not send anything back before receiving approval — the correct return destination varies by product, and a parcel sent to the wrong one is hard to recover.

Return shipping

For change-of-mind returns, you are responsible for return shipping costs, and any shipping charge paid on the original order is not refunded.

If an item is confirmed as damaged, defective or incorrect, Auvirelo provides an appropriate resolution and instructions regarding return shipping at no cost to you.

Refunds

Once your request or returned item has been reviewed, we will tell you the outcome.

Approved refunds are issued to the original payment method, normally within 5–10 business days. How long the credit then takes to appear depends on your bank or payment provider.

Non-returnable items

Opened personal-care products, consumables, customised items, gift cards and products marked as final sale cannot be returned unless they arrive damaged, defective or incorrect.

The guarantee does not cover normal wear, accidental damage, misuse, improper installation or failure to follow the product instructions.

Exchanges and cancellations

The fastest way to exchange an item is to return the original and place a new order.

To cancel or change an order, contact us as soon as possible. Once fulfilment has begun or the order has shipped, it has to be handled as a return.

Contact us

Email: service@auvirelo.com
Customer hotline: +1 (951) 631-8110, Monday to Friday, 9:00–18:00 Pacific Time (PT)

Include your order number whenever possible.

This policy does not limit any consumer rights provided by the laws that apply to you.